Your card message can be up to 300 characters long, including spaces, periods, symbols, etc.
Yes. First, if you place your order online, you will see a confirmation page after you process your order. We recommend that you print this confirmation page and keep it for your records.
We will also send you a confirmation email after you place your order, whether you order online or by phone. If you do not receive an order confirmation email, it is possible that your email address was entered incorrectly.
Keep in mind that there may be a delay in the delivery of your order confirmation email. Due to the high volume of orders we receive, particularly around busy holidays like Valentine’s Day and Mother’s Day, you may not receive your email confirmation immediately after placing your order.
If you didn’t receive any of the order confirmation messages, please contact your local store as soon as possible. We recommend that you do not attempt to submit the order again to avoid placing duplicate orders. Click the link below:
You may request a change (address, card message, additional items, etc.) to your order at any time before your order leaves That Bouquet store for delivery and we will do our best to accommodate your request. However, if your order has left the store for delivery or has already been delivered, we will be unable to change your order.
To make changes to your order, please contact That Bouquet store.
If you need to cancel an order scheduled for pickup or delivery from That Bouquet store, please contact us at least 24 hours prior to the scheduled delivery or pickup with your request.
If your order has left That Bouquet store for delivery or has already been delivered, we will be unable to cancel your order.
Our arrangements may vary in the exact fruit counts due to produce size variations throughout the year. Each fruit has a peak season, which may result in larger than average produce during that time; similarly, there are seasons when the fruit may be smaller than average.
Either way we are trying to keep our arrangements as close to the photos as possible.
We recommend that you enjoy your That Bouquet right away. If that’s not possible, you should refrigerate immediately upon receipt. Once it has been removed from the original wrapping, you should remove the fruit from the skewers, store it in an airtight container, and refrigerate immediately.
Our chocolate dipped fruit is exceptionally fresh, and should be consumed immediately. If that’s not possible, you should keep the original packaging, refrigerate immediately upon receipt, and enjoy within 24 hours of receipt.
All of our containers and packaging are specifically designed to accommodate the size of our arrangements, and to complement the appearance of each fresh fruit creation. Containers may vary from those shown on our website.
We use 100% real chocolate in all of our dipped fruit arrangements and products! We use dark, milk and white chocolate.
We have a wide variety of fresh fruit arrangements and chocolate dipped fruit to choose from, with a multitude of options for different fruit, chocolate, and topping combinations! You can also customize any bouquet of your choosing. You will see all of these custom options as you proceed through the checkout process, after you’ve selected an arrangement.
But, the good news is, we really do have dozens and dozens of options with many different fruit configurations! So, we’re sure we have something that you will love. We’d be happy to help you find a gift that’s just right for your taste preferences, so give your local store a call any time. Click below to contact us to place an order:
We accept payment via all major credit cards: American Express, Discover, Mastercard or VISA. If you will be placing your order online, you can also check out on our website through PayPal.
Your credit card will be charged at the time the order is placed.
All That Bouquet arrangements are subject to applicable Florida sales taxes are subject to 6%.
Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology.
Absolutely. The first thing you should do is check to see if the charge you are seeing is actually a temporary hold, or pending transaction. If this is the case, you have not actually been charged.
Credit card transactions are authorized in two steps. In the first step, the payment gateway says “I want to charge $xx to card Y.” If the card has these funds available, the card company places a provisional hold on those $xx and responds OK back to the gateway. Along with that response, the card company sends the gateway some account information (such as the cardholder address). The gateway then performs the second part of the validation, checking this address against the billing address you supplied. If this match fails, the gateway tells both us and the card issuer. The funds that were placed under hold are never captured—you will not be charged.
However, it’s important to note that some card issuers release these held funds in a batch process, typically one that runs overnight. Because of this, you may see the held transaction appearing in your online credit card statement for a day or two. The time is takes to release your funds is dependent entirely on your bank or credit card company.
- At That Bouquet 100% customer satisfaction is our priority and this includes not only the quality of our products, but also the speed of our service and delivery. Keeping this in mind, if you need to cancel or change an order scheduled for pickup or delivery from That Bouquet, please contact us at least 24 hours prior to the schedule delivery or pickup with your request.
- The recipient may be called to schedule delivery.
- Requests for deliveries at specific times of day are not guaranteed. Please contact the shop that will be processing your order with any specific questions regarding your delivery.
Our deliveries are flat rate , for Broward county is $10, for Miami-Dade and Palm Beach counties – $20
We will contact the recipient prior to delivery to ensure that they are home and/or available to accept their gift, but we do not typically contact recipients prior to attempting delivery. We recommend that you always send your gift on a date and to a location where someone will be available to receive the gift to ensure freshness, and advise your recipient to expect a delivery.
We cannot guarantee delivery times, but we will do our best to accommodate the open hours of offices, schools and businesses. Any request for a specific delivery time cannot be honored. You should not include any such request or delivery instruction with your order, as it will not be taken into account for your delivery.
Promotions and Emails
We’re sorry to see you go! Please follow the steps to unsubscribe:
1. Scroll to the bottom of an That Bouquet email.
2. Click the “unsubscribe” link. This will open a web page that lists your email subscription options.
3. Choose a subscription option and then click the “Update” button.
Please contact our Customer Care Center with any questions.
+1 (954) 683-0514